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Privacy Policy

Privacy Policy – Lloyd Baker Handcrafted Leather Handbags

Lloyd Baker is committed to ensuring the security of your personal information and protecting your privacy. This policy explains how we collect, use, and share personal information about you.

Who We Are

LLOYD BAKER LEATHER LTD (company registration number 07713285, England & Wales), is the data controller of the personal information collected from you. We comply with the UK Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

The Data We Collect

We may collect and process the following personal information:

  • Contact details (name, address, email, phone number)
  • Transaction details (purchase history)
  • Information from competitions or surveys
  • Records of communications (phone, email, social media)
  • Website interaction data (pages visited, links clicked)
  • Automatically collected data (IP address, device type, operating system, browser type, location, etc.)

How We Collect Your Data

We collect your information when you:

  • Register for an account or make a purchase
  • Subscribe to our marketing communications
  • Contact our customer service team via phone, email, or social media
  • Use cookies on our website to enhance your shopping experience (note: disabling cookies may limit website functionality)

Why We Collect Your Data

We collect your data for the following reasons:

  • To process orders and refunds
  • To manage your account
  • To communicate with you
  • To send marketing communications, newsletters, and catalogues (you can opt-out at any time)
  • To personalize your experience on our website
  • To notify you of service updates
  • To manage competitions and surveys
  • To handle disputes
  • To meet legal requirements

How We Secure Your Data

We take appropriate measures to secure your data, including Secure Socket Layer (SSL) encryption on our website. We do not store payment information—payments are processed securely by our providers, such as Shopify, Stripe & PayPal. Your personal data is retained only as long as necessary, and not for more than 10 years after your last order.

Who We Share Your Data With

Your data may be shared with trusted third-party service providers for:

  • Payment processing, delivery, and IT services
  • Marketing, analytics, and website hosting services

These providers must also comply with the UK Data Protection Act and GDPR. If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place.

Legal Authorities

If required by law, we may share your data with the police or regulatory authorities investigating illegal activities.

Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request the deletion of your data if no longer necessary
  • Restrict or object to the processing of your data
  • Opt out of marketing communications

To exercise your rights, please contact us at sales@lloydbaker.com. We aim to respond within seven working days and resolve requests within one month, though complex requests may take longer.

Marketing Communications

If you no longer wish to receive newsletters, SMS, or catalogues, you can unsubscribe by contacting us or using the opt-out options in our emails or SMS messages. Please note, it may take up to 10 working days to process your request.

Klarna Payments

To offer Klarna’s payment methods, we may share your data with Klarna at checkout. Klarna processes your personal data in accordance with their privacy notice.

Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this website. Last updated: October 2024.

Contact Us

For any questions about this policy or to make data requests, please email us at sales@lloydbaker.com.